Department of English Language and Literature

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Organization's Publications


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Author:  Dr. WAN Yau Ni, Jenny

Results 1-20 of 25

Issue DateTitleAuthor(s)Type
12023AI-powered writing mastery: Enhancing vocabulary and sentence structures through social mediaDr. WAN Yau Ni, Jenny Presentation
22023"But it's truly aggravating and depressing": Voicing counter-expectancy in US-Philippines service interactionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
32010Call centre discourse: Graduation in relation to voice quality and attitudinal profileDr. WAN Yau Ni, Jenny Book Chapter
42017Construing negotiation: The role of voice quality features in American-Filipino business telephone conversationsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
52008The exchange of interpersonal meaning in call centre conversationsDr. WAN Yau Ni, Jenny Working Paper
62013Expected and discretionary responses in complex call centre conversationsDr. WAN Yau Ni, Jenny Conference Paper
72023Exploring interpersonal language in wedding discourse on social mediaDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
82018Exploring university students' peer review competence: A preliminary study of cognitive and affective feedback in language assessmentDr. WAN Yau Ni, Jenny Presentation
92018Functions of frequently used back channels in a corpus of intercultural conversations between Hong Kong Chinese (HKC) and native English speakers (NES)Dr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
102024Graduation resources in news discourse: Calls for the British Museum to return Chinese cultural artefactsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
112024Hospitality discourse on social media: Evaluating online complaints and service recovery for luxury hotelsDr. WAN Yau Ni, Jenny ; Forey, Gail Peer Reviewed Journal Article
122016"How to sound nice and helpful?" managing communication skills in telephone service encounter by L2 customer service representativesDr. WAN Yau Ni, Jenny Conference Paper
132023Insurance discourse analysis: Identifying register variables and generic stages in English cross-border complaint callsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
142019Interpreting media literacy: A pilot study of interpersonal meaning in YouTube wedding speechDr. WAN Yau Ni, Jenny Conference Paper
152023Investigating writer's stance in university academic group discussionsDr. WAN Yau Ni, Jenny Peer Reviewed Journal Article
162017Language of persuasion in ESP writing: Personal recount in travelers’ online complaintsDr. WAN Yau Ni, Jenny Conference Paper
172017"Maam, let me tell you our story": Analyzing interpersonal relationship and recount structure in American-Filipino call centre complaint conversationsDr. WAN Yau Ni, Jenny Conference Paper
182019Multilingual print advertisements: Linguistic features of English-mixing advertisement in Hong KongDr. WAN Yau Ni, Jenny Conference Paper
192018Peer assessment in ELT: A critical evaluation of peer review written by L2 learners in a private university in Hong KongDr. WAN Yau Ni, Jenny Presentation
2010-Apr-2015Professional discourse analysis: Specific language features in telephone communication breakdownDr. WAN Yau Ni, Jenny Conference Paper